Refund policy

Adroit Hardware Solutions LLC Return Policy

Customers must return the purchased product within thirty days of shipment to receive a refund (minus a 15% restocking fee).

Save all packaging for at least thirty days!

If you would like to exchange your product or return it due to a defect, you must have the original box and packaging it came with.


The package must be returned in its original box. Original foam padding will ensure it is returned in good condition. The box must not be written on and all original parts, accessories, literature and CDs must be included.

To return or exchange a product:

  1. Email our experts for assistance
  2. You will receive a Return Material Authorization (RMA) number for returns and exchanges in 2-5 business days.
  3. When returning, write the RMA number ONLY on the shipping label, NOT the box.

Non-Returnable Items:

Non-returnable items include, but are not limited to: software, custom products (including custom labels and tags) and all OEM labels, ribbons and tags. All software manufacturers do not allow returns or refunds on opened box software or activated key codes.